Symptom: Looking at Customers or Suppliers in Xero shows less than expected.
Cause: Contacts without an invoice or bill raised against them will display as “Contacts” but not “Customers” or “Suppliers”
Explanation: If a contact is present in the source system but has no outstanding transactions at the conversion start date and no transactions in the conversion period then Xero categorises this as a “Contact” until an invoice or bill is raised against the contact.
Fix: No fix is required.