Symptom: The Xero Dashboard figure for invoices/bills overdue may be more than the awaiting payment amount or seem unreasonable.


Cause: Xero does not take credit notes or overpayments into account when calculating the overdue amount.


Explanation: The screen below displays how Xero calculates the overdue balance ignoring credit notes.


This is the Dashboard view of invoices owed:

Drilling into the overdue amount of £120 reveals the overdue invoice:

By clicking on All invoices tab, this also reveals the credit note not included in the overdue balance: